Terms and conditions

Santa’s Grotto and elves’ toy workshop experience

  • Children must be accompanied by an adult aged 16+ at all times, children must not be left unaccompanied at any time.
  • A maximum of 4 children can be booked in each time slot accompanied by a maximum of 2 adults.
  • Additional children under 1 year of age may attend free of charge provided there is at least one paying child. Please note they will not receive a gift.
  • Adults unaccompanied by a child will not be permitted.
  • The Grotto is wheelchair friendly. Please note that a maximum of two wheelchair users and two carers/adults can be permitted into the grotto at any one time.
  • Please advise of any special needs or disabilities when you book online.
  • Each child will be given a magical golden ticket by Santa which permits them entry into the elves’ toy workshop next door where they can exchange their ticket for a gift of their choice and take part in a craft activity.
  • The elves’ toy workshop is shared with other families. There will be a nice selection of toys for the children to exchange their magical golden tickets for.
  • The maximum time in the elves’ toy workshop per booking is 15 minutes.
  • Please arrive on time for Santa, missed time slots can be re-booked subject to availability. If there is no availability we regret that no refunds can be given.
  • If Santa is running behind on schedule longer than an anticipated 10 minutes you will be given a buzzer that will go off when your turn is ready. You must give back the buzzer on your return.
  • Anti-social behavior will not be tolerated; you will be told to leave the site and no refund given.
  • Tilgate Park reserves the right to refuse entry.


  • The first child is £12 and up to three additional children in the same sitting are £9 per child.
  • Under 1’s are free when accompanying a full paying child.  Parents wishing to visit Santa with a child aged under one, without an older child, will be asked to pay for a child, please note gifts will be suitable for children aged 1 plus.
  • The price includes free entry for each child into the Nature Centre, to use any time up until 31st January 2020.

Booking and confirmation:

  • Bookings are taken in 5 minute time slots.
  • Selected time slot must be pre-booked prior to your experience.
  • Pre-booking must be made online at www.tilgateparkchirstmas.co.uk
  • Bookings close at midnight for the following day.
  • On the day bookings can only be booked in person at the event. On the day bookings are subject to availability and are not guaranteed.
  • Full payment will be taken at the time of booking.
  • Your confirmation will be emailed to you immediately.
  • Printed or electronic confirmations must be handed/shown to the Santa reception at the time of admission.
  • Ticket dates are non-transferable.  Please note refunds will not be given.
  • All tickets purchased are non-refundable unless the event is cancelled due to extreme weather.
  • In the event of extreme weather, please check this website www.tilgateparkchristmas.co.uk  or our Facebook page for information, or call 01293 521 168.  Refunds will only be given if the Park is inaccessible and closed to the public, should this be the case you will be contacted by a member of the team to arrange your refund on re-opening.